Download the claim form specific to your claim, complete the form(s), attach all
required documentation and mail to the address shown on the form(s). If you have
any questions, please contact the Client Services Department at the number listed below.
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Trip Cancellation / Trip Interruption - Medical
If you must cancel or interrupt your trip due to an injury or sickness. |
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Required documentation list
Claim Form
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Trip Cancellation / Trip Interruption - Non-Medical
If you must cancel or interrupt your trip due to non-medical reasons listed as a
covered risk under your policy. |
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Required documentation list
Claim Form |
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Trip Delay
If your trip is delayed on or after your departure date due to a covered risk and
you incurred additional expenses. |
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Required documentation list
Claim Form |
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Medical Expenses:
If you suffered a sickness or injury during your covered trip that required medical
treatment and you incurred out-of-pocket expenses. |
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Required documentation list
<-- select province first
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Visitors to Canada
If you are a visitor to Canada and you suffered a sickness or injury during your
covered trip that required medical treatment and you incurred out-of-pocket expenses. |
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Required documentation list
Claim Form |
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Baggage Delay / Loss
If your baggage was delayed for more than 12 hours on your way to your destination
and you incurred expenses to purchase necessary personal items / if your baggage
was lost, stolen, or damaged during your covered trip. |
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Required documentation list
Claim Form |
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Rental Vehicle
If your rental vehicle is damaged and you have purchased rental vehicle coverage. |
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Required documentation list
Claim Form |
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Accidental Death and Dismemberment
If you are covered for Accidental Death and Dismemberment, in the event of loss
of life, limb, sight or the complete and irrecoverable loss of your speech or hearing resulting from an injury sustained while on your covered trip, please contact our Client Services Department at the number below
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You can initiate a claim by contacting the Client Services Department who will help you with
your claims. The Client Services Representative will record the initial information concerning
your claim and send you the documents required along with the information on completing
and submitting your claim.